18F

General Services Administration (GSA)

18ficon.png

businesssystems.png

 

18F is a digital services agency within the Technology Transformation Services (TTS) department at the General Services Administration (GSA).

They help other government agencies modernize software development processes, improve public-facing services like websites or applications, and digitize and streamline internal systems.

Since their establishment in 2014, they’ve worked with over 35 different government agencies on numerous projects to improve user experience.

 

Agency
Project
U.S. Forest Service
Make land permits available online
Alaska Department of Health and Social Services
Modernize access to healthcare
Department of Justice
Transform the process for civil rights complaints
U.S. Tax Court
Make it easier to resolve tax disputes
Department of the Treasury
Implementing a government-wide law
Department of State
Redesign an essential tool