Digital Transformation with Atlassian
In this podcast, John Turley, Digital Transformation Consultant, Adaptavist, discusses the inner workings of Digital Transformation and how collaboration is a step towards innovation.
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Atlassian Podcast
Optimize Enterprise Service Management with Atlassian | Carahsoft
Thursday, March 23, 2023
Hosted By: Atlassian & Carahsoft
Summary
The shift to a digitized workflow management system has changed the way cross-team collaboration tasks are handled in the public sector. Traditional service management practices create disruptions that hold up productivity and complicate information access. Agencies need modern enterprise service management tools to allow their teams to streamline workflow processes and access critical data to deliver services efficiently.
In this podcast, Mike Downard, President of Silicon Mountain, and Kevin Howard, Sales Manager at Carahsoft, discuss how nontechnical teams are embracing digital practices like enterprise service management (ESM) solutions through Atlassian's Jira Service Management tool to enhance daily workflow.
In order to streamline your agency’s day to day operations, Mike and Kevin will share how IT service management products painlessly solve workflow bottlenecks, including:
- How to identify workflow bottlenecks
- Key ESM features using Atlassian Jira Service Management tools
- Short-term and long-term benefits of ESM for your agency
- How to incorporate Jira Service Management tools in a nontechnical landscape
Speakers
Mike Downard
President of Silicon Mountain
Silicon Mountain
We like to have fun while immersed in uncertainty. With a user-centric approach coupled with Agile delivery, our customers benefit from rapid prototyping and iteration. Our niche is in providing adoption and implementation in a world where parts of your organization might be resistant to changing how they work.
Kevin Howard
Sales Manager
Carahsoft
I am a graduate from Radford University with a B.B.A. in Marketing, Minor in Economics. Currently in the IT industry combining my love for marketing with my business acumen.