While others have developed specific application uses such as Text-a-Tip, Text for Alerts, and Text to 911, etc., Text2Them has developed the first two-way text communication system that incorporates all these applications and more. Text2Them allows customers, clients and employees the ability to reach your organization and receive an auto reply, connect to a live operator and even have the text conversation transferred to another person or department within your agency. This is how your voice phone system works isn’t it? Now your organization can also communicate by text.
The time has come to replace your current texting applications. Elevate text communication beyond current one-way systems to a two-way text communication system that will allow your organization to communicate with your clientele in the same manner that phones, email and other communication systems are used. We believe the time has come to move SMS to the forefront of Government communications and this was the reason for development of the Text2Them system.
Text2Them’s Text2Stop it! program allows your students to anonymously report unsafe activities in their school or dorm by two-way text. Transcripts of conversation are compiled by operators and provided to school administrators for follow-up action.
Text2Them gives you the ability to have your community text your department and get the information they need, or speak with a live operator by text. The text conversations can even be transferred to another department. This is how your voice phone systems work; now you can provide this same service by text without upgrading your present system. Studies show that providing the option of text to your 311, or call center operation, can reduce call center costs by over 80%, while providing your community with the communication platform they already prefer.
Text2Them allows you to reach your staff and customers by two-way texting. It will improve communication, reach people quicker and get responses faster.
When it comes to reaching people instantly, text messaging stands alone. Studies show that 95% of recipients will open and read a text within 5 minutes of receipt. This compares to only 15% of emails that are even opened, let alone read. This powerful communication tool can be used to improve awareness of programs, attendance at events and the ability to keep communities informed and engaged on issues they care about.
When disaster strikes, voice lines can become jammed or inoperable because of the high volume of calls or damaged towers. During these times the need to get information to residents, regarding emergency services, such as power restoration and other emergency services, is critical. While many companies give you the capability to send a blast text alert before the storm, Text2Them has created the only 2-way text platform that allows residents to receive those alerts and call for help after the storm when texting may be their only reliable form of communication.
The ability to send text messages to 911 can be lifesaving when voice calls are dangerous or impossible to make. Text2Them provides the first text to 911 platform that allows texting to 911 immediately and without costly equipment upgrades. In addition, what do you do with non-emergency text messages? If 911 is the only number that can receive texts during emergencies this will flood PSAPs with non-emergency texts that could, and should, be handled by other agencies. Text2Them now offers you the option to text to 311 as well as 911 without costly system upgrades.