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Previously, the City of Chandler provided IT services to all of its agencies, including the police. A few years ago, however, the police department launched its own technology staff to improve delivery of police-related services and increase security for confidential records, data and processes. The police department (PD) staff maintains a network that links the main police station and two satellite facilities. To ensure system availability and performance, the department needed to monitor machine-generated logs from its LDAP (Lightweight Directory Access Protocol) and web servers, and especially its comprehensive records management system (RMS), Versadex. This RMS captures all police processes, investigations and records. It also stores calls from citizens and police dispatches from the department’s computer-aided dispatching system (CAD). “Chandler’s public safety depends on our RMS and CAD solutions,” says a Chandler police officer, who also handles some of the department’s IT tasks. “Poor performance or failure are intolerable, and we needed a management tool to optimize their functionality.”
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