Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
In business, customers have an easy way to show they are unhappy with the service they received. They can opt to never do business with a company again. They don’t have that same luxury when interacting with government agencies. And too often, many of these agencies have not taken a customer service-oriented approach to serving citizens. This is changing fast. A customer-service renaissance is coming to the public sector. With the increasing democratization of—and access to—technologies like smart phones, social media, and interactive websites, government agencies have a tremendous opportunity to revolutionize the way they deliver service to the public. And more and more, government agencies in nearly every country are challenged to deliver more services to more constituents with higher expectations and smaller budgets. While it used to be just the phone, today’s government innovators are providing service over the web, email, chat, Facebook, Twitter, and more. They are meeting people where they already are, on these new social channels, and doing so in a consistent manner. If the average citizen is mobile and social, shouldn’t government services be as well?
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