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The Government agency's challenge that led to the Cloud or SaaS adoption. The Performance Measurement and Customer Satisfaction team in the Federal Consulting Group, a franchise of the U.S. Department of the Treasury, required a system to more effectively track and manage agreements with federal agencies. After its customer base grew and it acquired more staff, the team found it had outgrown its paper-based and Microsoft Excel tracking systems. It grew increasingly difficult to track customer contact information and to know which agreements were assigned to each customer. The team required an easy-to-use, readily accessible CRM solution that would be quick and easy to implement.
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