Event Date: August 09, 2017
Hosted By: Salesforce & Carahsoft
Location: Washington, DC
Our attendees learned best practices on how to implement an effective Center of Excellence into your existing government governance structure. Heard from Salesforce experts on governance models and best practices on how to staff your COE as well as other government Salesforce users to hear real success stories and challenges.
A major challenge facing those working in government is the ability to adjust to the rapid pace of change and doing more with less. While other sectors are busy innovating, government is too often saddled in IT systems designed for a bygone era. No one understands this better than those responsible ...
In the 21st century, government agencies cannot be effective if they do not maintain a consistent social
media presence. In order to be fully in touch with their citizens, agencies need to be able to monitor
trending topics and analyze public sentiment around key issues. Then, they need to partici...
Created by and for the people, government agencies must be able to collaborate and manage
relationships with constituents, volunteers, employees, partner organizations and other agencies.
Regular communication is not just expected; often it is mandated by law. What if you could leverage a
The proven leader in on-demand customer relationship management (CRM), salesforce.com makes businesses more successful. We do so by delivering the most innovative technology and making it as easy as possible to share and manage business information. Our solutions combine award-winning functionality,...
In today’s business environment, sales people don’t have time to spend hours hunting for leads, researching
accounts, and calling wrong numbers. And sales is changing. Businesses all over the world are grappling
with the social imperative: how to turn the rise of social networks and explosion ...
In business, customers have an easy way to show they are unhappy with the service they received. They can opt to never
do business with a company again. They don’t have that same luxury when interacting with government agencies. And
too often, many of these agencies have not taken a customer ser...
Check out a recap of the customer success storied heard at Salesforce New Mexico Innovation Day: Beyond the Trailhead on March 22, 2018. We heard from Salesforce, New Mexico Department of Workforce Solutions, Adelante, Advanced Network Management, and Central New Mexico Community College.