Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
Empowering HR with Intelligence: Exploring Oracle Cloud AI Agents and AI Agent Studio
Hosted By: Elire & Carahsoft
HR teams today are overwhelmed by rising service-request volumes, repetitive employee questions, disconnected systems and increasing pressure to deliver faster, more consistent support. Employees expect instant, personalized answers, yet many HR organizations still rely on manual processes that slow response times and make it difficult to focus on strategic work. These challenges create operational strain, inconsistent experiences and limited capacity to scale without adding headcount.
In this session, Elire explores why Government organizations are turning to AI Agents to address these growing pain points.
Viewers of this on-demand webinar will learn:
- How Oracle Cloud’s AI Agent Studio provides a low-code path for designing agents that reflect unique business rules, HR policies and workflows
- The biggest operational challenges HR teams face today—and why traditional tools can’t keep pace
- How proactive, conversational agents enhance employee engagement and free HR teams for higher-value work
- Ways organizations can use AI Agent Studio to build purpose-built agents aligned with their processes and compliance needs
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Resources
Improve AHT and FCR with Nuance Agent Wrap-Up
Contact centers are a metrics driven business support function. From speed to answer (ASA) and resolving a client issue the first time (FCR), to time spent monitoring different access channels (chat, phone, social media) and the all-important Average Handle Time measuring end-to-end client interactions, a well-run contact center can return real business value to the organization. But how can contact centers successfully optimize the balance between metrics like AHT against the costs associated with providing a quality customer experience?
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