Event Date: July 24, 2018 at 1:00 PM ET
Hosted By: Salesforce & Carahsoft
Location: Washington, DC
The District's Office of Unified Communications (OUC) is excited to invite you to our Innovation Day, an open house event at our premier public safety and public service communication center.
Join us to learn about the new ideas, methods, and technologies the OUC has put into practice. Hear how these innovations are making it easier for call center agents to be the first point of contact for residents, commuters, and visitors in need of city services. Walk away with a deeper understanding of the many ways the OUC is continuing to deliver exceptional service to the District's dynamic communities.
We will be doing two live podcast recordings with Our Digital Nation, Salesforce's series exploring the intersection of government and technology, opening up the call center for a tour, and more!
1:00 - 1:15pm Welcome and opening remarks 1:15 - 2:00pm Live podcast recording - The OUC is a Trailblazer with Community Leaders 2:00 - 2:15pm Break 2:15 - 3:00pm Live podcast recording - The OUC is a Trailblazer Part II with graduates from the LEAP program 3:00 - 3:15pm Wrap Up 3:15 - 3:45pm Tour of the 311 Operation 3:45 - 4:00pm Closing comments
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too often, many of these agencies have not taken a customer ser...
Check out a recap of the customer success storied heard at Salesforce New Mexico Innovation Day: Beyond the Trailhead on March 22, 2018. We heard from Salesforce, New Mexico Department of Workforce Solutions, Adelante, Advanced Network Management, and Central New Mexico Community College.
Indiana Innovation Day in Indianapolis - Hosted by Carahsoft: Trailblazers came and learned how revolutionary technology platforms easily integrate with current infrastructure, enabling automation, collaboration, mobile, and rapid response to change.