JABBER^® SOLUTIONS FOR GOVERNMENT FROM CARAHSOFT ^TM

Jabber Support Services

With years of experience building and implementing sophisticated custom solutions in some of the most demanding environments, Jabber, Inc.'s professional services team can help you get the most out of your investment. Jabber's suite of professional service offerings includes installation support, custom training, software development, consulting, on-site technical support, and Internet Relay Chat (IRC) Gateway turnkey installation.

Installation Support

Jabber has been helping customers install their presence and messaging solutions for more than seven years. Jabber's on-site installation support enables companies to get their solution up and running quickly and ensures that all software interfaces with existing applications-resolving issues with databases, networks, systems, and directories. Jabber has extensive experience integrating with external applications such as Active Directory, as well as with custom applications built for your specific business. Jabber performs rigorous testing within your environments to ensure the solution meets your requirements and business needs.

Custom Training

Jabber's custom on-site training programs are tailored to your specific deployment and level of expertise. Examples of custom training include an overview of the system architecture and the Extensible Messaging and Presence Protocol (XMPP), a detailed breakdown of each system component, and a review of the Jabber Extensible Communications Platform^™ (Jabber XCP^™) software developer kits (SDKs). Developers benefit from Jabber's training programs by gaining a thorough understanding of Jabber's SDKs while system administrators can reduce support costs through a comprehensive view of the Jabber XCP solution.

Software Development

Whatever your requirements are for messaging and presence, Jabber, Inc. can help develop the appropriate solutions to realize your strategic objectives. Many customers have engaged Jabber's professional services team to extend or modify Jabber, Inc.'s commercial clients or build specific server-side components to expand the capabilities of Jabber XCP. From adding new authentication mechanisms such as Kerberos, to preventing data flow from group chat rooms, branding clients with a customer's look and feel, and integrating with web conferencing solutions, Jabber, Inc.'s professional services team has the expertise to build the right solution for your organization.

Consulting

Jabber's professional services team has a wealth of expertise and insight that comes with years of experience building, customizing, and implementing presence-powered applications. Jabber works closely with developers and project managers to help you better understand their SDKs, application programming interfaces (APIs), and XMPP. Specifically, how these technologies interface with your systems and hardware in order to create a solution that meets your needs.

On-site Technical Support

Jabber 's support services can be tailored to fit your specific needs including on-site service.

IRC Gateway Turnkey Installation

In support of the IRC Gateway, Jabber offers turnkey installation packages to customers wishing to connect to legacy IRC infrastructures. Jabber engineers provide installation and configuration of the included Intel-based server hardware, providing customers with an "instant-on" solution for IRC interoperability.