• Connect, personalize and understand to improve the citizen experience

    This month’s Innovation in Government Report on Federal News Radio features, Greg Reeder, the Head of Government Industry Strategy at Adobe, talking to Jason Miller, Executive Editor at Federal News Radio, about how data analytics holds the key to improve the citizen experience with government.


    • Adobe, Citizen Engagement
  • Protecting Information With Digital Rights Management

    In this WTOP radio spot, Greg Reeder, Head of Government-Industry Strategy at Adobe, outlines the new approaches to protecting citizen information and how it helps build confidence in federal services.


    • Adobe, Citizen Engagement
  • Government Websites: Using Analytics to Drive the Best User Experience

    In this WTOP radio spot, Greg Reeder, Head of Government-Industry Strategy at Adobe, emphasizes the importance of understanding why citizens are coming to a website and how it helps agencies meet citizens’ expectations and needs better.


    • Adobe, Citizen Engagement
  • Vision to Reality: Autonomic and Cognitive Solutions

    This whitepaper outlines the benefits of IPsoft's autonomic and cognitive solutions. Learn how these solutions can transform your agency and make more efficient use of your human capital.


    • Citizen Engagement, IPsoft
  • Your 2017 Digital Communications Strategic Roadmap

    This strategic roadmap workbook helps your agency assess your current digital engagement efforts and then help plan strategic digital communications initiatives for yourself and your team to execute in the upcoming year.


    • Citizen Engagement, Granicus (formerly GovDelivery)
  • Digital Transformation in the Public Sector eBook

    This eBook provides a roadmap for public sector agencies to follow and provides best practices for creating better digital experiences and services.


    • Adobe, Citizen Engagement
  • GCN Report: Transforming Citizen Engagement

    To keep pace with today's digital citizens, agencies need a cohesive and sustainable strategy for delivering information and services to the public.


    • Citizen Engagement, All
  • Earning Public Trust in the Experience Economy

    In this GCN article, Trevor DeLew, Head of Federal at Qualtrics, and Bobbie Browning, Chief Federal Strategist at Qualtrics, discuss how better service delivery hinges on truly understanding citizen experiences with government.


    • Citizen Engagement, Qualtrics
  • The AI Revolution

    In this GCN article, Bob Beck, Vice President and General Manager at IPsoft Government Solutions, explains how cognitive technology can enhance citizen services and unleash employees' creativity.


    • Citizen Engagement, IPsoft
  • New Solutions to Old Problems

    In this GCN article, Sean Brophy, Regional Vice President of Public Sector Sales at Tableau Software, explains how agencies can revitalize their approach to tackling challenges with the public's help.


    • Citizen Engagement, Tableau
  • Strategic Customer Service

    In this GCN article, Natalie Fedie, Vice President of Customer Success at Granicus, discusses why citizen engagement should be at the heart of agencies' overall mission success.


    • Citizen Engagement, Granicus (formerly GovDelivery)
  • Transforming Individuals' Lives

    In this GCN article, Mary Lou Prevost, Vice President of State and Local Government and Education at CA Technologies, explains how automation, single IDs and millennials can revolutionize the delivery of government services.


    • Citizen Engagement, CA Technologies
  • A Conversation with Rick DeLappe

    In this GCN article, Rick DeLappe, Program Manager at Recreation.gov, discusses how the website, Recreation.gov, continues to transform itself to meet ever-changing user needs.​


    • Citizen Engagement, All
  • The New Government Experience

    In this GCN article, John Landwehr, Vice President and Public Sector CTO at Adobe, discusses how new technologies such as digital services and data analytics are changing the face of agency interactions.


    • Adobe, Citizen Engagement
  • 4 Keys to Transforming Citizen Engagement

    This GCN article explores the four key strategies government agencies should employ to transform citizen engagement.


    • Citizen Engagement, All