• 2016 Digital Government Engagement Trends Report

    This report discusses what other government communicators around the world are doing to prepare for 2016 as well as four key trends that can help you get on track for 2016.


    • Citizen Engagement, Granicus (formerly GovDelivery)
  • Zero Trust The Security Network Infrastructure of Tomorrow

    This report will examine findings from a GovLoop and VMware survey of 80 state and local government employees, discuss micro-segmentation, and highlight findings about Zero Trust from Forrester Research.


    • VMware, Citizen Engagement
  • The Changing Cyber Threat Landscape

    This report discusses how organizations are better preparing perimeter-based security.


    • VMware, Citizen Engagement
  • Embracing Software-Defined Networking

    This report discusses how to overcome four critical management challenges in virtual networks.


    • VMware, Citizen Engagement
  • Adobe Digital Government Assembly - Archived Event

    This archived event recording highlights how Adobe solutions are providing our citizens and government agencies a secure, streamlined, and personalized digital experience.


    • Adobe, Citizen Engagement
  • Raise the Bar on Customer Service

    In this GCN article, Mike Milburn, Senior Vice President and General Manager at Salesforce Service Cloud, discusses how a new generation of CRM technology can bring big improvements without big costs.


    • Citizen Engagement, Salesforce
  • Adobe Connect Solutions Products Overview

    This overview explains how organizations, including large enterprises, and government agencies, are using Adobe Connect to drive end-to-end, business-critical workflows for web meetings, eLearning and webinars.


    • Citizen Engagement, Adobe Connect
  • Adobe Solutions for Self Service Solution Brief

    This brief highlights how Adobe solutions for citizen self-service will personalize the digital service experience for state, local and city governments—and empower citizens to customize their service options.


    • Adobe, Citizen Engagement
  • GCN Report: Serving the Citizen

    Advances in digital services technology and the manner in which agencies are transitioning to digital are transforming how they serve their citizens.


    • Citizen Engagement, All
  • How Governments Use Technology to Better Serve Citizens

    In this GCN article, Maury Blackman, President and CEO of Accela, discusses how agencies could learn a thing or two from private enterprise about streamlining service delivery.


    • Citizen Engagement, Accela
  • New Era of Citizen Engagement

    Barry Leffew, Vice President of Public Sector at Adobe, discusses how today's innovation makes it easier than ever to deliver mobile, personalized and optimized services and communications to citizens.


    • Adobe, Citizen Engagement
  • One-On-One with Martha Dorris

    In this GCN article, journalist Francis Rose interviews Martha Dorris, former director of strategic programs for GSA, about suggestions for improving a citizen's experience with the federal government.


    • Citizen Engagement, All
  • The Agency Transition to Digital: Roll-Out or Revolution?

    This GCN article outlines how government agencies moving to a digital services culture is as much a philosophical shift as it is a technological transformation.


    • Citizen Engagement, All
  • Reinventing Government Collaboration

    In this GCN article, Paul Chapman, Chief Information Officer at Box, explains how agencies are striving to provide digital services to match their peers in the private sector.


    • Citizen Engagement, Box
  • Embrace Digital to Improve Citizen Experience

    In this GCN article, Bob Ainsbury, Chief Operating Officer at GovDelivery, discusses how commercial experiences are changing constituents' expectations of public sector.


    • Citizen Engagement, Granicus (formerly GovDelivery)