• New Era of Citizen Engagement

    Barry Leffew, Vice President of Public Sector at Adobe, discusses how today's innovation makes it easier than ever to deliver mobile, personalized and optimized services and communications to citizens.


    • Adobe, Citizen Engagement
  • One-On-One with Martha Dorris

    In this GCN article, journalist Francis Rose interviews Martha Dorris, former director of strategic programs for GSA, about suggestions for improving a citizen's experience with the federal government.


    • Citizen Engagement, All
  • The Agency Transition to Digital: Roll-Out or Revolution?

    This GCN article outlines how government agencies moving to a digital services culture is as much a philosophical shift as it is a technological transformation.


    • Citizen Engagement, All
  • Reinventing Government Collaboration

    In this GCN article, Paul Chapman, Chief Information Officer at Box, explains how agencies are striving to provide digital services to match their peers in the private sector.


    • Citizen Engagement, Box
  • Embrace Digital to Improve Citizen Experience

    In this GCN article, Bob Ainsbury, Chief Operating Officer at GovDelivery, discusses how commercial experiences are changing constituents' expectations of public sector.


    • Citizen Engagement, Granicus (formerly GovDelivery)
  • Create a Constituent Conversation

    In this GCN article, Patrick Smith, CEO of EnvolveMEDIA, explains how truly engaging citizens require an active and continuing dialog in order for government agencies to create a more engaged citizenry.


    • Adobe, Citizen Engagement, Adobe Connect
  • Accela Customer Success Story

    This customer success story explains how Baltimore County leverages Accela's Civic Platform to centralize information and provide the foundations for other solutions in the future without the need to invest in additional software.


    • Citizen Engagement, Accela
  • Adobe Citizen Self Portal Infographic

    This infographic shows how citizens are embracing digital-self-service and why your agency should too.


    • Adobe, Citizen Engagement
  • Salesforce BPA

    This product overview outlines how to order from the Salesforce BPA implemented for the Department of Health and Human Services.


    • Citizen Engagement, Salesforce
  • Box for Government Datasheet

    This datasheet highlights the various benefits of Box for Government, a secure platform that connects government employees with their information, teams and external stakeholders.


    • Citizen Engagement, Box
  • Connect, personalize and understand to improve the citizen experience

    This month’s Innovation in Government Report on Federal News Radio features, Greg Reeder, the Head of Government Industry Strategy at Adobe, talking to Jason Miller, Executive Editor at Federal News Radio, about how data analytics holds the key to improve the citizen experience with government.


    • Adobe, Citizen Engagement
  • Protecting Information With Digital Rights Management

    In this WTOP radio spot, Greg Reeder, Head of Government-Industry Strategy at Adobe, outlines the new approaches to protecting citizen information and how it helps build confidence in federal services.


    • Adobe, Citizen Engagement
  • Government Websites: Using Analytics to Drive the Best User Experience

    In this WTOP radio spot, Greg Reeder, Head of Government-Industry Strategy at Adobe, emphasizes the importance of understanding why citizens are coming to a website and how it helps agencies meet citizens’ expectations and needs better.


    • Adobe, Citizen Engagement
  • 2016 Digital Communications Workshop

    Register now to attend a follow-up workshop as GovDelivery dives deeper with additional lessons on improving the citizen experience.


    • Citizen Engagement, Granicus (formerly GovDelivery)
  • Digital Goverment Transformation

    In this WTOP radio spot, Adobe’s Vice President of Public Sector, Barry Leffew, highlights how agencies can begin the digital transformation to deliver experiences that matter.


    • Adobe, Citizen Engagement