• Digital Transformation in the Public Sector eBook

    This eBook provides a roadmap for public sector agencies to follow and provides best practices for creating better digital experiences and services.


    • Adobe, Citizen Engagement
  • GCN Report: Transforming Citizen Engagement

    To keep pace with today's digital citizens, agencies need a cohesive and sustainable strategy for delivering information and services to the public.


    • Citizen Engagement, All
  • Earning Public Trust in the Experience Economy

    In this GCN article, Trevor DeLew, Head of Federal at Qualtrics, and Bobbie Browning, Chief Federal Strategist at Qualtrics, discuss how better service delivery hinges on truly understanding citizen experiences with government.


    • Citizen Engagement, Qualtrics
  • The AI Revolution

    In this GCN article, Bob Beck, Vice President and General Manager at IPsoft Government Solutions, explains how cognitive technology can enhance citizen services and unleash employees' creativity.


    • Citizen Engagement, IPsoft
  • New Solutions to Old Problems

    In this GCN article, Sean Brophy, Regional Vice President of Public Sector Sales at Tableau Software, explains how agencies can revitalize their approach to tackling challenges with the public's help.


    • Citizen Engagement, Tableau
  • Strategic Customer Service

    In this GCN article, Natalie Fedie, Vice President of Customer Success at Granicus, discusses why citizen engagement should be at the heart of agencies' overall mission success.


    • Citizen Engagement, Granicus (formerly GovDelivery)
  • Transforming Individuals' Lives

    In this GCN article, Mary Lou Prevost, Vice President of State and Local Government and Education at CA Technologies, explains how automation, single IDs and millennials can revolutionize the delivery of government services.


    • Citizen Engagement, CA Technologies
  • A Conversation with Rick DeLappe

    In this GCN article, Rick DeLappe, Program Manager at Recreation.gov, discusses how the website, Recreation.gov, continues to transform itself to meet ever-changing user needs.​


    • Citizen Engagement, All
  • The New Government Experience

    In this GCN article, John Landwehr, Vice President and Public Sector CTO at Adobe, discusses how new technologies such as digital services and data analytics are changing the face of agency interactions.


    • Adobe, Citizen Engagement
  • 4 Keys to Transforming Citizen Engagement

    This GCN article explores the four key strategies government agencies should employ to transform citizen engagement.


    • Citizen Engagement, All
  • The DMV of the 21st Century Solution Profile

    Read this solution profile to learn how DMVs across the states are replacing their legacy systems with a suite of tools that help modernize and improve their business process.


    • Citizen Engagement, CA Technologies
  • MMIS Modernization Solution Profile

    Read this solution profile to learn how states are upgrading their MMIS systems with the help of Centers for Medicare and Medicaid (CMS) and CA's technology solution suite.


    • Citizen Engagement, CA Technologies
  • 2016 Digital Government Engagement Trends Report

    This report discusses what other government communicators around the world are doing to prepare for 2016 as well as four key trends that can help you get on track for 2016.


    • Citizen Engagement, Granicus (formerly GovDelivery)
  • Zero Trust The Security Network Infrastructure of Tomorrow

    This report will examine findings from a GovLoop and VMware survey of 80 state and local government employees, discuss micro-segmentation, and highlight findings about Zero Trust from Forrester Research.


    • VMware, Citizen Engagement
  • The Changing Cyber Threat Landscape

    This report discusses how organizations are better preparing perimeter-based security.


    • VMware, Citizen Engagement