• GCN Report: Transforming Citizen Engagement

    To keep pace with today's digital citizens, agencies need a cohesive and sustainable strategy for delivering information and services to the public.


    • Citizen Engagement, All
  • Earning Public Trust in the Experience Economy

    In this GCN article, Trevor DeLew, Head of Federal at Qualtrics, and Bobbie Browning, Chief Federal Strategist at Qualtrics, discuss how better service delivery hinges on truly understanding citizen experiences with government.


    • Citizen Engagement, Qualtrics
  • The AI Revolution

    In this GCN article, Bob Beck, Vice President and General Manager at IPsoft Government Solutions, explains how cognitive technology can enhance citizen services and unleash employees' creativity.


    • Citizen Engagement, IPsoft
  • New Solutions to Old Problems

    In this GCN article, Sean Brophy, Regional Vice President of Public Sector Sales at Tableau Software, explains how agencies can revitalize their approach to tackling challenges with the public's help.


    • Citizen Engagement, Tableau
  • Strategic Customer Service

    In this GCN article, Natalie Fedie, Vice President of Customer Success at Granicus, discusses why citizen engagement should be at the heart of agencies' overall mission success.


    • Citizen Engagement, Granicus (formerly GovDelivery)
  • Transforming Individuals' Lives

    In this GCN article, Mary Lou Prevost, Vice President of State and Local Government and Education at CA Technologies, explains how automation, single IDs and millennials can revolutionize the delivery of government services.


    • Citizen Engagement, CA Technologies
  • A Conversation with Rick DeLappe

    In this GCN article, Rick DeLappe, Program Manager at Recreation.gov, discusses how the website, Recreation.gov, continues to transform itself to meet ever-changing user needs.​


    • Citizen Engagement, All
  • The New Government Experience

    In this GCN article, John Landwehr, Vice President and Public Sector CTO at Adobe, discusses how new technologies such as digital services and data analytics are changing the face of agency interactions.


    • Adobe, Citizen Engagement
  • 4 Keys to Transforming Citizen Engagement

    This GCN article explores the four key strategies government agencies should employ to transform citizen engagement.


    • Citizen Engagement, All
  • Conquering Cloud Complexity: “Take a Pause”

    In this WTOP radio spot, Bill Rowan, the Vice President of Federal Sales for VMware, explains the additional complexity and benefits agencies are seeing in the next phase of cloud adoption.


    • Cloud computing, VMware, Cyber Resilience
  • Building a Cohesive Cyber Strategy

    In this WTOP radio spot, Bill Rowan, the Vice President of Federal Sales for VMware, says agencies can take a few steps to build a more cohesive and more thorough cyber strategy.


    • Cloud computing, VMware, Cyber Resilience
  • The DMV of the 21st Century Solution Profile

    Read this solution profile to learn how DMVs across the states are replacing their legacy systems with a suite of tools that help modernize and improve their business process.


    • Citizen Engagement, CA Technologies
  • GCN Report: Capitalizing on The Cloud

    Government agencies continue to modernize their IT infrastructure to reduce costs, improve security and IT services - and cloud computing is a critical component of those efforts.


    • Cloud computing, All
  • Experience Management: The Digital Imperative

    Read this whitepaper to learn why creating a meaningful digital experience leads to tangible business results and how to replicate this type of experience for your agency and its digital citizens.


    • Cloud computing, Qualtrics
  • Cloud Strategies: Improving Federal Data Management

    This month’s Innovation in Government Report on Federal News Radio features Tom Kennedy, vice president and general manager of Veritas Public Sector talking to Jason Miller, Executive Editor at Federal News Radio, about the new cloud trends impacting agencies and how agencies are adapting to meet the OMB’s new data management deadlines.


    • Cloud computing, Veritas