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Transforming Constituent Service in the Cloud

Thank you for your interest in this presentation.

During this webcast, attendees learned how to:

• Improve agent productivity and case resolution
• Streamline all channels of communication (email, web form, US mail, fax, and phone) into a single queue for quick resolution
• Engage in conversations with constituents where they are already taking place such as social networking sites like Google, Twitter, and Facebook
• Access real-time dashboards and decision support to understand shifting customer needs and transform your operations

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If you have any questions about this webcast or would like more information, please contact me at tyler.holley@carahsoft.com.