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August 17th, 2017
Government agencies strive to improve the citizen experience by providing effective and timely case management and resolution for their constituents.
December 27th, 2016
Citizens expect the same level of engagement from the public sector as they receive from the private sector. In short, they want customer service.
September 22nd, 2016
Today, organizations of all shapes and sizes are embracing the idea that citizens and employees are all customers in this new generation of service. Bringing human, customer-centric service to the forefront of the public sector in particular, has proven to be incredibly powerful and necessary.
- Citizen Engagement, Citizen Experience, Citizen Service, Digital Strategy, Innovation in Government, Salesforce
September 20th, 2016
The General Services Administration (GSA) recently announced a restructured and streamlined approval process that will enable vendors to more quickly achieve a Federal Risk and Authorization Management Program (FedRAMP) Authority to Operate (ATO).
- Acquia, Adobe Acrobat Professional, Akamai, BlackMesh, BMC, Box, Cloud Computing, FedRAMP, Google, Google for Work, GovDelivery, HPE, Salesforce, ServiceNow, Virtustream, VMware
July 25th, 2016
For the first several years of introduction (and encouragement) of cloud into the federal government, the biggest roadblock was the perception that giving up itemized control of systems meant weakened security and greater vulnerability. FedRAMP offers a way for agencies and their leaders to feel assured that cloud solutions can stand up to higher standards.
- Acquia, Adobe, Akamai, Box, Carpathia, FedRAMP, Google for Work, GovDelivery, HPE, Nintex Drawloop, Salesforce, ServiceNow, Virtustream, VMware
July 15th, 2016
A recent survey of state, local, and federal employees found that only 16.7% of respondents felt the citizens they serve were very engaged; only 20% said they were satisfied with the level of engagement between their agency and citizens. In order to become more successful in meeting the needs and expectations of citizens, respondents said that accurate tracking of agency performance should be a top priority.
June 13th, 2016
311 services can be time-intensive and confusing, both for the user and the receiver. But why does it have to be that way? Citizen communication with government should be simple and convenient. Even more, it should be available through popular platforms that citizens use. For 311 programs to truly be successful, citizens should be able to connect with public services on their time and on the platform of their preference.