Seventh AnnualCitizen Engagement Seminar

Tuesday, June 6, 2017 - Washington, D.C.

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About this event

7th Annual Citizen Engagement Seminar in Washington, D.C.

Join public sector experts and technology leaders for a full-day event discussing how agencies are utilizing technology and social media to bridge the gap between agency missions and today's expectation of citizen service, information delivery, and public involvement.

Various communication channels and improved technology have increased citizen expectation for access and information, but citizen engagement is still recognized as primarily one-way and not yet meeting agency expectations. Through open dialog, regular communication, and ease of access, the vision of two-way engagement can be realized and ultimately improve agency performance.

During keynotes, panel discussions, breakout sessions, and an interactive networking hall, gain valuable insights and hear how other agencies are leading citizen engagement by:

  • Harnessing technology to improve citizen-based services
  • Implementing plans on how government engages with citizens
  • Executing best practices for handling open government
  • Leveraging social media for increased communication

Register now!

Tuesday, June 6, 2017

8:15 am - 2:30 pm

JW Marriott Washington, D.C.
1331 Pennsylvania Ave NW
Washington, D.C. 20004

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This event is free for government. Complimentary breakfast and lunch will be provided.

6/6/2017 8:00 AM

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Agenda

  • 8:15am - 9:00am

    Registration & Networking Breakfast

  • 9:00am - 9:10am

    Welcome & Opening Remarks
    Tiffany Goddard, Director, Carahsoft
    Christopher Dorobek, Executive Editor, DorobekINSIDER

  • 9:10am - 9:45am

    Opening Keynote: FCC's Cloud Computing Journey & Citizen Engagement: Challenges, Opportunities, & Insights
    John Skudlarek, Deputy Chief Information Officer, Federal Communications Commission

  • 9:45am - 10:25am

    Panel: Connecting with the Digital Citizen
    Michele Earley, USAJOBS Program Director, Office of Personnel Management
    Bernetta Reese, Digital Manager, U.S. Department of Agriculture
    Jennifer Williams, Public Relations Specialist, Institute Development Section, Maryland Fire and Rescue Institute, University of Maryland

  • 10:25am - 10:45am

    Networking Break

  • 10:45am - 11:55am

    Technology Spotlights
    Why Experience Management Matters to an Effective Government - Trevor DeLew, Head of Federal, Qualtrics
    The Social Government: Delivering Digital Citizen Services via Social Media - Chris Saniga, Global Vice President of Customer Success, Hootsuite
    Digital Communications Strategy: The Value of a Subscriber - Natalie Fedie, Vice President of Customer Success, Granicus

  • 11:55pm - 1:00pm

    Networking Lunch

  • 1:00pm - 1:20pm

    Fireside Chat: FDIC Leverages Multiple Channels to More Effectively Serve Stakeholders
    Alan Levy, Chief Web Officer, Federal Deposit Insurance Corporation
    Bobbie Browning, Chief Federal Strategist, Qualtrics

  • 1:20pm - 1:40pm

    Fireside Chat: How the U.S. Department of State Leverages Social Media for Citizen Engagement
    Natasha Tekeste-Jackson, Senior Digital Communications Advisor, Department of State, Bureau of Consular Affairs
    Chris Saniga, Global Vice President of Customer Success, Hootsuite

  • 1:40pm - 2:20pm

    Panel: Reimagining Government Customer Service
    Moderator: Nick Sinai, Venture Partner, Insight Venture Partners and former U.S. Deputy CTO at the White House
    Anahita Reilly, Chief Customer Officer, General Services Administration
    Bob Dixon, Director, Product Technology Innovation, United States Postal Service

  • 2:20pm - 2:30pm

    Closing Remarks
    Christopher Dorobek, Executive Editor, DorobekINSIDER

*Agenda is subject to change

Engaging Citizens Across Platforms in Federal Government

Speakers

Click the photos below to learn more about each speaker. Check back regularly for new speaker announcements!

· Learn more · Christopher Dorobek

Christopher Dorobek

Executive Editor, DorobekINSIDER

· Learn more · Bob Dixon

Bob Dixon

Director, Product Technology Innovation, United States Postal Service

· Learn more · Michelle Earley

Michelle Earley

USAJOBS Program Director, Office of Personnel Management

· Learn more · Alan Levy

Alan Levy

Chief Web Officer, Federal Deposit Insurance Corporation

· Learn more · Natasha Tekeste-Jackson

Natasha Tekeste-Jackson

Senior Digital Communications Advisor, Department of State, Bureau of Consular Affairs

· Learn more · Bernetta Reese

Bernetta Reese

Digital Manager, U.S. Department of Agriculture

· Learn more · Anahita Reilly

Anahita Reilly

Chief Customer Officer, General Services Administration

· Learn more · John Skudlarek

John Skudlarek

Deputy Chief Information Officer, Federal Communications Commission

· Learn more · Bobbie Browning

Bobbie Browning

Chief Federal Strategist, Qualtrics

· Learn more · Jorge Pena

Jorge Pena

Director, Subject Matter Experts (SME), Qualtrics

· Learn more · Jennifer Williams

Jennifer Williams

Public Relations Specialist, Institute Development Section, Maryland Fire and Rescue Institute, University of Maryland

· Learn more · Natalie Fedie

Natalie Fedie

Vice President of Customer Success, Granicus

· Learn more · Brian Paget

Brian Paget

Technical Director for Content and Analytics, Adobe

· Learn more · Chris Saniga

Chris Saniga

Global Vice President of Customer Success, Hootsuite

· Learn more · Nick Sinai

Nick Sinai

Venture Partner, Insight Venture Partners and former U.S. Deputy CTO at the White House

Sponsors

Carahsoft’s 7th Annual Citizen Engagement Seminar is proudly sponsored by:

Platinum Sponsors

Gold Sponsors

Silver Sponsors

Media Sponsor

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Carahsoft

Citizen Engagement Solutions for Government

As a top-ranked GSA Schedule Contract holder, Carahsoft serves as the master government aggregator for many of its best-of-breed technology vendors, supporting an extensive ecosystem of software manufacturers, value-added resellers, system integrators, and consulting partners committed to helping government agencies select and implement the best solution at the best possible value.

The Citizen Engagement portfolio at Carahsoft brings together a variety of industry leading solutions that analyze and disseminate information to citizens, the public and the community. These solutions provide a means for the Government to uphold responsibilities to share and report information to the public in a secure manner.

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Get in touch

Please contact us with any questions or for more information about this event