With virtual and hybrid working here to stay, agencies are re-imagining service delivery models to meet what is now a long-term need. The workflows and systems that support IT services must be user-friendly while conforming to critical security requirements. ServiceNow has created a tight integration with Microsoft to meet employees where they are in the new digital workplace. 

Attendees joined ServiceNow and Microsoft for a 3-part series where they discussed what the future of IT service delivery will look like for agencies managing a hybrid workforce.